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| Opportunity Wales |
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| Who we are |
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| Partner Information |
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| European Regional Development Fund |
| Welsh Assembly Government |
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| Local delivery partners |
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| Anglesey - Menter Môn |
| Blaenau Gwent, Caerphilly, Newport, Monmouthshire, Torfaen - Newport ICT Centre |
| Bridgend - Keypath Programmes |
| Cardiff - Business in Focus |
| Cardiff, Vale of Glamorgan - Keypath Programmes / Drummond Associates |
| Carmarthenshire - Antur Teifi |
| Ceredigion - Ceredigion Business Centre |
| Conwy, Denbighshire, Gwynedd, Powys, Wrexham - The ITC |
| Denbighshire - Denbighshire Cyberskills |
| Merthyr Tydfil, Rhondda Cynon Tâf - Venture Wales |
| Pembrokeshire - PBI |
| Powys - Insynch / Powys CC |
| Swansea - Swansea Bay ICT Support Centre |
| Clients with disabilities - RNID |
| Tourism - Wales Tourist Board |
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| Media |
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| Press release |
| Press release |
| Press release |
| Advertising |
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| What we do |
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| eCommerce advisers |
| eCommerce reviews |
| Client aid |
| Implementation support |
| eCommerce exemplars |
| Events and seminars |
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| Innovation |
| Grow Your Business |
| Helping Business Grow |
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| eCommerce comes to the music industry |
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| Llandudno launch - interview 1 |
| Llandudno launch - Images |
| Market your songs on-line |
| Distribute your songs on-line |
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| Virtual Tour |
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| Agriculture |
| Residential Care |
| Bike Shop |
| Health & Beauty |
| Automotive Components |
| Manufacturing |
| Crafts |
| Science Park |
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| On-line Guides |
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| eCommerce and your business |
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| What is eCommerce? |
| The eCommerce Ladder |
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| step 1 |
| step 2 |
| step 3 |
| step 4 |
| step 5 |
| step 6 |
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| Different types of eCommerce |
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| Introduction |
| Business-to-Consumer |
| Business-to-Business |
| Business-to-Administration |
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| The dot.com Phenomenon |
| eCommerce Business Issues |
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| Your eCommerce Plan |
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| Where Do You Begin? |
| Think Beyond Using eCommerce to Just Market and Sell |
| Looking Inside the Business |
| What Are Your Core Business Competencies? |
| Who Are Your Customers? |
| Look Outside the Business |
| Integrate eCommerce Into the Fabric of Your Business |
| Putting Together the eCommerce Plan |
| Review Your IT Infrastructure |
| Plan Resources and Measurements |
| Links for Developing an eCommerce Plan |
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| Identifying eCommerce benefits |
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| Features, Advantages and Benefits |
| Innovate by Breaking Business Rules, Processes and Working Practices |
| Finding the Answers to Tough Questions |
| Generating the Most eCommerce Benefits |
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| eCommerce benefits |
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| Turn eCommerce Advantages into Benefits |
| eCommerce Features and Advantages |
| Research & Development |
| Marketing |
| Sales |
| Procurement |
| Supply Chain |
| Logistics |
| What Advantages Do Customers Get From eCommerce? |
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| Principles of Customer Relationship Management |
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| A Business strategy to make customers feel good |
| Why is CRM such a big deal? |
| CRM Technology Enables the Business Strategy |
| CRM Technology for SMEs |
| Further Reading |
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| Customer Confidence |
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| Introduction |
| Traditional vs eCommerce enabled businesses |
| Ease of use |
| Confidentiality |
| Data Protection Act 1998 |
| Payment Options |
| Web site security and third party verifiers |
| Summary |
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| Customer Confidence 2 |
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| Introduction |
| Communication |
| Speed of delivery |
| Returns policy / Guarantees and Complaints |
| Information / Availability |
| Personalisation |
| Summary |
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| Examining the far-reaching impact of eCommerce from a benefits perspective - Part One |
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| Introduction |
| Tangible eCommerce benefits |
| Less well known tangible eCommerce benefits |
| Intangible eCommerce Benefits |
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| Examining the far-reaching impact of eCommerce from a benefits perspective - Part Two |
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| The external environment |
| Staff related issues |
| Process issues |
| IT Infrastructure |
| Product related issues |
| Convenience benefits |
| Competitive parity |
| Lifestyle issues |
| Summary |
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| eCommerce Impact |
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| Communications |
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| Greater Than The Telephone |
| Interactivity |
| Other Ways of Communicating With eCommerce |
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| Procurement |
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| Business-to-Business Purchasing |
| Buy-Side eProcurement |
| Sell-Side eProcurement |
| eMarketplaces |
| Recommendations for the SME |
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| Marketing |
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| Changes to the Mechanics of Business |
| Use the Internet to Deliver Products and Services |
| Make your Marketing Communications Interactive and Personal |
| Market and Sell on a Website |
| Direct Marketing |
| Using email |
| Using Websites |
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| R & D |
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| Access the World's Information |
| Using the Internet to Speed-Up R&D |
| Buying and Selling Intellectual Assets |
| eScience and The Grid |
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| Supply Chain |
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| Customers Drive the Supply Chain |
| Customer Expectations Are Raised By eCommerce |
| Optimise Your Supply Chain for Competitive Advantage |
| Sort Out Your Internal Processes First |
| Share Information and Collaborate |
| Use An Extranet To Turn Your Business Inside-Out |
| Labelling and eCommerce |
| SCM Success for Welsh SME's |
| Pilot and Partnership |
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| Sales |
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| How to Begin to Use eCommerce to Sell |
| Website Sales Models |
| Selling By Email |
| Creating Customer Value and Developing the Relationship |
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| Logistics |
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| From Bulk to Direct Logistics |
| Visibility and Agility |
| Logistic Postponement |
| Production Postponement |
| Virtual Warehouse |
| Load by Internet Logistics |
| Practical Application of eCommerce to Logistics |
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| eCommerce Metrics |
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| Introduction |
| What is a metric? |
| Business Objectives |
| Front-end and back-end |
| What can be measured? |
| Customer and Marketing metrics |
| Operations metrics |
| Innovation metrics |
| Advanced eCommerce metrics |
| Summary |
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| B2B eCommerce for SMEs |
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| Introduction |
| What is currently happening in Wales? |
| What is B2B eCommerce? |
| Why is B2B taking so long to emerge? |
| What is needed to move SMEs into B2B trading? |
| What are the barriers stopping SMEs moving into second generation eCommerce? |
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| Open Source |
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| Introduction |
| How big is the Open Source movement? |
| So does free really mean free? |
| Where next? |
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| eCommerce for All |
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| Introduction |
| Language |
| Linguistic Clarity |
| Multi-currency |
| Multi-access |
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| Equal Opportunities |
| Tourism for the 21st Century |
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| Tourism for the 21st Century |
| Tourism for the 21st Century - page 2 |
| How tourism can help the environment |
| What’s holding back change? |
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| Flexible Working boosts your business |
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| Flexible Working boosts your business |
| So what is flexible working? |
| Who else benefits? |
| How can flexible working benefit my business? |
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| Internet and electronic communications |
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| The Internet |
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| Introduction |
| Background |
| Why is the Internet Important to Business? |
| How Can SMEs Benefit From the Internet? |
| Summary |
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| Domain Names |
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| Introduction |
| What Does Registering a Domain Name Mean? |
| Benefits of having a domain name |
| Summary |
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| ISPs and Hosting Services |
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| Introduction |
| Typical ISP accounts |
| What is a hosting service? |
| General issues to consider when selecting an ISP and hosting service |
| Conclusion |
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| Broadband Communications |
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| Introduction |
| What is Broadband? |
| A Quick Look at ADSL |
| Benefits to SMEs |
| Broadband Access in Wales |
| Summary |
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| How are Welsh SMEs using and benefiting from Broadband Communications? |
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| Introduction |
| Welsh SMEs benefit from Broadband |
| Summary |
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| Off-site data backup using broadband ASP services |
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| Introduction |
| Overview of off-site data back-up process |
| Key attributes of client software |
| Additional client software features |
| Summary |
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| mCommerce |
| Electronic Data Interchange |
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| Introduction |
| What is EDI? |
| Why Are My Larger Trading Partners Interested in EDI? |
| What Benefits Are My Trading Partners Looking For? |
| What Is In It For Me? |
| Why Should Small or Medium-Sized Companies Take an Interest in EDI? |
| What Are the Costs of Adopting EDI? |
| Summary |
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| EDI Technologies |
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| What Does Becoming EDI-Capable Entail? |
| EDI Software |
| EDI Standards |
| EDI Communications Networks |
| VADs |
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| Distribute your songs on-line |
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| Introduction |
| Doing it yourself |
| The mechanics of supply |
| The cashflow |
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| Market your songs on-line |
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| Introduction |
| Digital consumption means digital consumers |
| Wood for the trees |
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| An introduction to VoIP |
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| Introduction |
| What is VoIP? |
| The next-generation business phone line |
| Summary |
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| VoIP Communications for SMEs in a multi-site environment |
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| Introduction |
| VoIP – the protocols involved |
| VoIP from switchboard to switchboard |
| Benefits for the SME |
| Issues for consideration |
| The Future of VoIP |
| Summary |
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| A Quick Introductory Guide to producing rich Interactive Streamed Media |
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| Introduction |
| Why use streamed media on your site? |
| Your users (and you) need to be able to view it |
| Editing and encoding |
| The future |
| On-line resources |
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| The Business of Podcasting |
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| Introduction |
| The Business Benefits |
| What makes a good podcast ? |
| Producing a podcast |
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| World Wide Web |
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| WWW |
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| Introduction |
| What Is the difference between the Internet and the World Wide Web? |
| Web Sites |
| Web Addresses |
| Web Browsers |
| How to Surf the Web |
| How to find information On the Web |
| Downloading Software |
| Anti-Virus checkers |
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| Update my Web site |
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| Introduction |
| Why Update Your Web site? |
| The Next Step |
| Using Technology to Update a Web Site |
| Content Management |
| Summary |
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| Develop a Web site in-house |
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| Introduction |
| What Skills Are Required? |
| Web site Basics |
| Basic Web site Setup |
| What Tools Are Available? |
| Testing the Web site |
| How to Place Web Pages on the Net |
| Training |
| Summary |
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| Keeping your Web site content up to date using a Content Management System |
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| Introduction |
| What is Content Management? |
| What is Content Management software? |
| When would you need a Content Management System? |
| Content Management software reviews |
| Summary |
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| Do you need a Web content management system? |
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| Introduction |
| WYSIWYG environment |
| Supports accessibility and cross browser compatibility standards |
| Configurable user roles and security module |
| Flexible and scalable data management |
| Summary |
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| Content Management Systems: A Bluffers Guide |
| Market my Web site |
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| Why Promote Your Web site? |
| Designing For the Search Engines |
| Registering Your Web site With the Search Engines |
| Paid Placement Programmes With the Search Engines |
| Links From Other Web Pages |
| Using eMail As a Marketing Tool |
| Domain Names |
| Promoting Your Web site Globally |
| Traditional Printed Media |
| Summary |
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| Select a web developer |
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| Introduction |
| What Should You Look For in a Web Developer? |
| Short-Listing Web Developers |
| Interviewing Web Developers |
| Other Points Worth Mentioning |
| Should You Allow the Developer to Advertise on Your Website? |
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| Understand my Web site statistics |
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| Introduction |
| What Are Log Files? |
| Using Your Own ISP's Statistical Package |
| Why Are Web-Traffic Statistics Important? |
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| How to use your Web site statistics |
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| Introduction |
| Visitors |
| Resources accessed |
| Browser & platforms |
| Referring sites & URLs |
| Activity statistics |
| Summary |
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| Make Effective Use of Search Engines |
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| Mixed Emotions |
| Directories |
| Search Engines |
| Advanced Search Engine Features |
| Advanced Search Syntax |
| Boolean Operators |
| Search Tools |
| Search Tips |
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| Optimise your web site for Search Engines |
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| Introduction |
| What are search engines and directories? |
| A strategy for the search engines |
| Optimising your Web pages for the search engines |
| Summary |
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| Provide Online Database Access |
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| Introduction |
| Technical Background |
| Static Web Pages |
| Semi-Static Web Pages |
| Dynamic Web Pages |
| Cookies |
| Online Database Model |
| Issues for the SME |
| Uses of An Online Database |
| On the Horizon |
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| Arrangements with Website Developers |
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| Introduction |
| Experience of a Typical Welsh SME |
| Issues |
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| Role of XML |
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| Introduction |
| The Beginning |
| What is XML? |
| Business Uses of XML |
| Problems With XML |
| The Next Generation of the Web |
| Summary |
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| Weblogs in Business |
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| Introduction |
| Content aggregation |
| Intranet Weblog |
| Extranet Weblog |
| Internet Weblog |
| Technologies |
| Conclusion |
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| An Introduction to Web site accessibility |
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| What is Web site accessibility? |
| The Disabled Discrimination Act |
| Costs |
| Summary |
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| Web accessibility |
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| Introduction |
| Accessibility and the Web |
| Best practice |
| W3C WAI accessibility tips |
| The ALT attribute and Images |
| Cascading Style Sheets |
| Tables |
| Frames |
| Time constraints and access keys |
| Colour blindness on the Web |
| Background and text colour |
| Colour of images and cues |
| Colour guidelines |
| Accessibility tips for existing sites |
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| Usability testing |
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| Introduction |
| Usability methods |
| Collecting usability information |
| User Testing |
| Recruiting the right participants |
| Tasks |
| Writing tasks |
| Conducting a user test |
| Presenting the findings of the user testing |
| Usability report |
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| Zen and the Art of Search Engine Optimisation |
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| eMail |
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| eMail |
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| Introduction |
| How eMail Works |
| eMail Client Software |
| Additional Software Which Helps Your Use of eMail |
| File Attachments |
| Viruses |
| Summary |
| Good practice |
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| Get better use from eMail |
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| Introduction |
| Organising eMail |
| The Address Book |
| The Distribution List |
| Folders and Rules |
| Signatures |
| Attachments |
| Security Issues |
| Using Hyper Text Mark-Up Language in eMail |
| Newsletters |
| Tips to Remember When Composing an eMail |
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| eMail - a versatile marketing tool for Welsh SMEs |
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| Introduction |
| How can Welsh SMEs use eMail for Marketing and Promotion? |
| Beware of Spam |
| Building an eMail list |
| eMail Marketing Options and Tools |
| Summary |
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| Tips for eMail mailshots and newsletters |
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| Introduction |
| Implementing an eMail campaign |
| Tips for mailshots |
| Tips for newsletters |
| Summary |
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| On-line selling |
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| eCatalogue |
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| Introduction |
| What is an eCatalogue? |
| Business Issues |
| Technical Issues |
| How to Benefit from Implementing an eCatalogue |
| Examples of eCatalogues for the SME Marketplace |
| Summary |
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| eMarketplaces |
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| Introduction |
| Buyer Managed |
| eMarketplace Users |
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| Selecting an eMarketplace |
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| Introduction |
| Why use an eMarketplace? |
| Functionality of eMarketplaces |
| How do you join? |
| Finding a Suitable eMarketplace |
| Summary |
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| eTOs |
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| Introduction |
| Benefits to SMEs |
| ETO Systems for SMEs |
| Other Business-to-Business Marketplaces |
| Summary |
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| Implement an eCatalogue |
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| Introduction |
| Initial Discussions |
| Acquiring the eCatalogue |
| Setting Up the eCatalogue |
| Adding Product Details |
| Catalogue appearance |
| Marketing |
| Payment Process |
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| Implement On-line Selling |
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| Introduction |
| Displaying Product Information |
| Enabling Customers to Place Orders |
| Providing a Secure Environment to Collect Payment Card Details |
| Processing Payments |
| Option 1 |
| Option 2 |
| Option 3 |
| Another Consideration |
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| International business |
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| Introduction |
| World-wide Internet Access |
| Welsh Export Markets |
| The International Threat |
| eCommerce and the Internationalisation Process |
| The broader role of eCommerce in International Business |
| Summary |
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| Affiliate programmes |
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| Introduction |
| What are affiliate programs? |
| What should you look for in an affiliate program? |
| How do you start your own affiliate program? |
| Summary |
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| On-line Payments 1 |
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| Introduction |
| Taking non-Internet credit card and debit card payments - Merchant Services and Card Not Present (CNP) Account |
| On-line Payment systems |
| Payment Service Provider with Acquiring Bank (Acquiring PSP) |
| Payment Service Provider |
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| On-line Payments 2 |
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| Introduction |
| Bureau Services |
| Person to Person |
| Post Paid Account - Micro Billing & Mobile Commerce |
| Prepaid Cash Cards |
| Considerations |
| Chargeback |
| Timescales and Cash Flow |
| Summary |
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| On-line Payments 3 |
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| Introduction |
| Site maintenance |
| Security Issues |
| eCatalogues |
| Java-based secure transactions |
| Secure Socket Layer |
| Summary |
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| Selling on eBay |
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| Selling on eBay |
| eBay shops and selling tools |
| Successful selling |
|
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| Intranets and Extranets |
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| Intranets |
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| Introduction |
| Advantages of an Intranet |
| What Can You Do With an Intranet? |
| Issues to Consider Before Implementing an Intranet |
| Options for Implementing an Intranet |
| Tips for a Successful Intranet |
| Summary |
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| Extranets |
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| Introduction |
| Why businesses use extranets |
| How An SME Might Use Extranet Technology |
| Summary |
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| Banking and Security |
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| On-line banking |
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| Introduction |
| Types of on-line banking |
| Features of on-line banking |
| Benefits |
| Disadvantages |
| Does on-line banking cost anything? |
| Security |
| The Future of On-line banking |
| Summary |
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| Credit card fraud and prevention |
|
| Introduction |
| Background |
| Issues for the SME |
| On the Horizon |
| Useful Tips |
| Summary |
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| Digital Signatures |
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| Introduction |
| Background |
| Technology |
| Issues for the SME |
| On the Horizon |
| Summary |
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| Firewalls |
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| Introduction |
| How Port Scanning works |
| Popular Firewalls |
| Summary |
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| An introduction to virus protection |
|
| Introduction |
| Protecting your system from viruses |
| Additional measures |
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| Digital Risk |
|
| Introduction |
| What is digital risk? |
| How might your business be exposed to such risks? |
| How can SMEs minimise the risk to their business? |
| What insurance is available? |
| Summary |
| Links |
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| eProcurement - Accepting Purchasing Cards |
|
| Introduction |
| What is the Welsh Purchasing Card? |
| What are the differences between debit and credit cards and the WPC? |
| How does the WPC work and how will it affect the way that I accept orders and payments? |
| The process |
| Perceived benefits for suppliers |
| Summary |
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| eCommerce and the Environment |
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| Environmental Management Systems |
| Switch IT Off (and save money) |
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| The Problem |
| The Costs |
| The Solution |
| The Bigger Picture |
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| Further Information |
| Environmental Sustainability Case Study: Cambrian Printers |
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| Tutorials |
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| Install a software firewall |
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| Downloading Zonealarm |
| Installing ZoneAlarm |
| Starting ZoneAlarm |
| Configuring ZoneAlarm |
| Teaching ZoneAlarm right and wrong ! |
| Adding a new program |
| Allowing access from outside |
| Accessing your network drives |
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